MyAstroVeda – Return & Refund Policy 

Last Updated: 12/04/2025

Thank you for choosing MyAstroVeda. We aim to provide high-quality Ayurvedic products that are safe, natural, and effective. Please read our Return & Refund Policy carefully before purchasing.

1. Products Covered Under This Policy

This policy applies to all Ayurvedic physical products, including but not limited to:

  • Ayurvedic Powders (Churna)

  • Tablets & Capsules

  • Herbal Syrups & Tonics

  • Oils & Balms

  • Skin & Hair Care Ayurvedic Products

  • Herbal Blends or Remedy Kits

2. No Returns or Refunds Due to Health & Safety Reasons

Because Ayurvedic products are consumable and health-sensitive, we do NOT accept returns or provide refunds for:

  • Opened products

  • Used products

  • Change of mind

  • The wrong product was ordered by the customer

  • Allergic reactions or dissatisfaction with results (Ayurvedic effects vary per individual)

Once a product is dispatched, it cannot be returned for hygiene and safety compliance.

3. Replacement Only for Damaged / Wrong Products

You are eligible for a free replacement ONLY if:

✔ The product arrived damaged

✔ The product is defective

✔ You received the wrong product

You MUST inform us within 48 hours of delivery

And provide:

  • An unboxing video (mandatory)

  • Clear photos of the product

  • Order number

Without an unboxing video, the replacement cannot be processed.

4. Replacement Conditions

Replacements are issued only if:

  • The product has notbeen  opened or used

  • Original packaging is intact

  • The issue is visible and genuine

  • The request is raised within 48 hours

Approved replacements will be shipped at no extra cost.

5. Order Cancellation Policy

Before Shipment:

Orders may be cancelled within 1 hour of placing the order.

After Shipment:

Cancellation is not possible once the order is dispatched.

6. Refunds

Refunds are provided ONLY in these cases:

✔ Order cancelled within 1 hour

✔ Order not delivered due to seller error

✔ Product is out of stock after payment

Refund Timeline:

  • Refund will be processed within 7–10 business days

  • Amount will be credited to the original payment method

7. Quality & Safety Disclaimer

All Ayurvedic products are manufactured, packaged, and stored with care. However:

  • Results vary based on individual body type and health condition

  • Products should be used as per instructions

  • Always consult an Ayurvedic physician if you are pregnant, nursing, or on medication

Refunds cannot be issued based on dissatisfaction with effectiveness or taste.

8. Contact Us

For replacement, refund, or support:

📩 Email: support@myastroveda.com
📞 Phone/WhatsApp: +91 9053251113
🌐 Website: www.myastroveda.com

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